AI has created a growing space with unlimited potential for new avenues of innovation. One of the areas where businesses have struggled in the past is 24 hour availability to their clients. Yet, one of the areas where AI had continuously struggled is serving businesses in a way that accurately meet’s the organization’s needs. However, there is now a space where AI meets customer service, and that starts right here.

Using the power of Watson AI, we bring to you virtual assistants that have actions that are custom created to meet your businesses needs. We combine human information gathering methods with machine learning to create assistants that give you adaptive workflows that answer questions, requests information, and weights options in your likeness.

How Does it Work?

In this age of technology, I believe it is important to sit down with my clients and learn as much about their business as possible. Together, we will build work flows that accurately meet your website, social media platform, or phone needs. Once we’ve created a workflow that is able to capture a majority of your customer’s questions, I will integrate it into your platform. In this environment, I will test and deploy your virtual agent.

Fail Safe

Nothing is ever perfect, and there will be times where your customer will have scenarios that may not have been predicted. However, there are fail safes that are designed to keep your customer’s inquiries online. A fail-safe assistant will capture the customer’s query and send them to call center, should there be a question that the agent cannot answer. But before that happens, a browser function can be deployed that will not only search your website for answers, but will also search the internet. No matter where you are or what you’re doing, you can rest assured that your virtual assistant will have your back.

Why Use a Virtual Assistant?

Using a virtual agent can do many things for you, but the biggest thing it can do is SAVE.

For starters, you will save money. Paying 24/7 human based virtual assistants, like call centers or online services, can be expensive and frustrating. Not only do you have to provide them with all the information about your business, which can be costly depending on what service you use, but you will have an additional cost that your business could allocate to something more beneficial. This way, you can serve your customers effectively while saving money to invest in other areas of your business.

What’s the one commodity that you will never get back? That’s time. Customer services can be very time consuming, even with human-based virtual agents. But with a virtual smart assistant, your customers will be have direct and immediate access to what they’re looking for. Our agents are trained off of your business’s processes and work-flows, which outputs requests and actions based off of how your business operates. The virtual AI assistants also has the capability to search your website and the internet for the answer. Save time for your employees, your business, and your clients with a chat agent that works for you 24/7.

Transform your platform with an always-available virtual assistant that does it all. Request a demo to see how our assistants can benefit your business.

Phone: (804)878-5015

e-mail: solisatlanticbusiness@gmail.com

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